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论述了网络环境下数字参考咨询服务的历史、现状和未来,介绍了数字参考咨询的含义和特点,提出数字参考咨询服务的模式,最终为用户提供一个全面和无缝隙的信息服务环境,以提供知识和信息服务为主的参考咨询服务逐渐上升为“主角”的地位。
The history, present situation and future of digital reference service in network environment are expounded. The meaning and characteristic of digital reference service are introduced. The mode of digital reference service is proposed. Finally, a comprehensive and seamless information service environment is provided for users Knowledge and information services based consulting services gradually rose to “protagonist ” status.