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One Function of call center in the enterprise is to meet the demand through collecting and solving customers dissatisfied matters from physically and sensibility.The dissatisfied matters here received by call center will be used for products improvement and development.But now this information could not be interchanged effectively to Product Development Department and R&D center.The call center is used for mutual exchanging opinions between enterprises and customer it also has the function about introducing the enterprises important information and new products at the same time.The purpose of this research is to proposing a new method for solving basic problems existed in the information analysis and exchanging process between call center and R&D center.The concrete method of collecting data is: 1st, Analyzed the problems existed in basic Customer Coping Style,choosing Mobile as theexample.The research focused on FAQ problems existed in 2nd Class Information, basing on collectting 1st Class Information.2nd, Research on the questions types customers always asked online, why these questions always be asked, and the fundamental problems existed in Customer Coping Style now.