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目的对医院门诊药咨询进行分析,了解其需求,提高医院门诊药学服务质量。方法整理我院门诊2009年1月至2010年12月1588例临床药物咨询记录资料,对用药咨询的内容进行回顾性分析。结果咨询者以患者最多,占83.7%;咨询服务方式中,以面谈为主要的咨询方式;咨询药物类别与频数中,以抗微生物药物最多,占29.2%;咨询内容中,咨询药物副作用最多,占30.9%;门诊药咨询答复率为99%。结论药物咨询是临床药学工作的重要内容,是医院发展的必然趋势。
Objective To analyze hospital outpatient medicine consultation, understand its needs and improve the quality of outpatient pharmacy services. Methods The data of 1588 cases of clinical drug consultation from January 2009 to December 2010 in our hospital were analyzed retrospectively. Results The majority of patients were consulted, accounting for 83.7% of the total. Among counseling services, interviews were the main ways of consultation. Among the categories and frequency of counseling, antimicrobials accounted for the largest number (29.2%). In the consultation, Accounting for 30.9%; outpatient consultation rate of 99%. Conclusion Drug counseling is an important part of clinical pharmacy and an inevitable trend of hospital development.