我是一名普通的社区人民调解员,在工作中发现要做好矛盾纠纷化解工作,必须熟悉纠纷情况、找准矛盾根源、运用风俗道德,科学合理地调解矛盾纠纷,才能引导和帮助社区群众实现和谐相处,维护社区的和谐稳定。一、熟悉纠纷情况,便于对症下药解决纠纷去年正月初六下午,我正在家休息,忽然听到楼下人声嘈杂,随即窗外浓烟滚滚,一片黑 I am an ordinary community mediator. During my work, I found that to do a good job in resolving contradictions and disputes, we must be familiar with the situation of disputes, identify the root causes of contradictions, use custom and morality, mediate conflicts and conflicts scientifically and reasonably, and guide and help the community To live in harmony and safeguard the community’s harmony and stability. First, familiar with the dispute, to facilitate the right remedy Dispute on the first lunar January 6 afternoon, I was at home, suddenly heard the noise downstairs vociferous, then thick smoke billowing outside the window, a black