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我国商用车市场经历了全面复苏的2006年和爆发增长的2007年上半年,持续扩大的市场需求激发了产品品质的整体提升。但是销量的增长并不代表售后服务水平提高,我国商用车售后服务的缺陷已经严重影响到我国商用车市场的发展。如何赶上甚至超越世界先进水平,国内商用车厂家还有很多东西需要学习。在这方面,以沃尔沃、奔驰、斯堪尼亚为代表的国际商用车巨头的经验值得我们借鉴,因为他们已经在中国有了10多年的发展,所带来的国际化理念对整个行业有很大启示和帮助。
China’s commercial vehicle market experienced a full recovery in 2006 and explosive growth in the first half of 2007, the continued expansion of market demand has stimulated the overall improvement of product quality. However, the increase in sales volume does not mean that after-sales service is improved. The defects of commercial vehicle service in China have seriously affected the development of commercial vehicle market in our country. How to catch up or even surpass the world’s advanced level, the domestic commercial vehicle manufacturers there are many things you need to learn. In this regard, Volvo, Mercedes-Benz, Scania, represented by the international commercial giants experience deserves our reference, because they have been in China for more than 10 years of development, brought about by the international concept of the entire industry is very Big inspiration and help.