管理者花大量的精力来告诉员工做什么,但是他们很少告诉员工怎样做企业管理关键在于管理员工的绩效。而领导员工的过程困难重重,其原因存在于大家将“能力”与“意愿”混淆了。管理者很沮丧,因为员工总不能按他们所想的那样行动。同时员工也很沮丧,因为他们无法从管理者那里获得足够的指导。管理者的意愿一般而言,管理者最期望员工能有更加积极的心态,能更好地沟通,团队合作意识更高。由此可 Managers spend a lot of energy telling employees what to do, but they rarely tell employees how to do business management is the key to managing the performance of employees. The process of leading staff is difficult because of the confusion that people have between “competence” and “willingness.” Managers are frustrated because employees can not always act as they think. At the same time employees are also frustrated because they can not get enough guidance from the manager. Intention of Managers In general, managers most expect employees to have a more positive attitude, be better able to communicate and have a higher sense of teamwork. From this can