随着社会经济的高速发展,导致影响和危害人类健康和生命的因素不断增加,故拨打120要求急救的人也越来越多。作者通过10年来的工作实践,体会到救护车在出诊过程中能够第一时间与报警者顺利沟通,对行车路线、患者的病情、患者及家属情绪的安抚等等都至关重要。 With the rapid socio-economic development that has led to an increasing number of factors that affect and endanger human health and life, more and more people call 120 for first aid. Through 10 years of work practice, the author has realized that ambulances can communicate with policemen as soon as possible during the visit and are crucial to driving directions, the patient’s condition, the comfort of patients and their families, and so on.