以往针对商务交际背景中的冲突性会话的语用角度分析研究甚少,本文搜集了电视剧中具有商务背景的对话,分析缓和会话冲突管理方式如何对身份之权利属性构建,以弥补冲突性言语行为在商务语境中研究的缺口,完善和发展对实际操作中的商务交际参考依据。 In the past, there was little research on the pragmatic perspective of conflicting conversations in the context of business communication. This paper collected dialogues with business background in TV dramas, and analyzed how to mitigate the conflicting management of conversations by constructing the right attributes of identities to make up for conflicting speech acts In the business context of the study of the gap, improve and develop the actual operation of the business communication reference.