论文部分内容阅读
不能满足客户要求的原因中有85%与系统和流程的缺陷有关……而不是员工。管理的角色是改变流程而不是迫使个别人做得更好!——美国管理大师戴明
85% of the causes that fail to meet customer requirements are related to defects in systems and processes ... not employees. The role of management is to change the process rather than forcing individuals to do better! - Deming, the American management guru