检察院的信访接待工作室是对外的一扇窗口,是联系群众的桥梁,是倾听百姓呼声、了解社情民意、化解社会矛盾的平台。在工作实践中,作为一个窗口接待人员,善于分析和把握来访人心理,对于掌握工作主动权,提高工作效率,凸现接待效果,有着重要作用。 The Procuratorate’s Letters and Visits Reception Studio is a window to the outside world, a bridge connecting the masses, a platform for listening to people’s voices, understanding social conditions and public opinion, and resolving social conflicts. In the practice of work, as a window receptionist, being good at analyzing and grasping the psychology of visitors has an important role in grasping the initiative of work, improving work efficiency and highlighting the reception effect.