文章将服务行业的服务标准化理念引进到档案馆的服务管理之中,通过服务质量目标化、服务过程程序化、服务方法规范化来指导服务人员提供同质化的服务效果,以期提高档案用户的服务满意度。 The article introduces the service standardization concept of service industry into the service management of archives, guides the service personnel to provide the same effect of service through the goal of service quality, the procedure of service process and the standardization of service method so as to improve the service of file users Satisfaction.