随着我国加入ＷＴＯ，涉外秘书将成为我国秘书队伍中的一支重要力量。涉外秘书工作的绩效，不仅取决于语言的传通和实务的落实，而且取决于其跨文化传播的意识和能力。而对于跨文化冲突问题的处理，无疑是涉外秘书面临的一个新课题。 一、冲突的形成 英文冲突一词是ｃｏｎｆｌ With China’s accession to the WTO, foreign-related secretaries will become an important force in China’s secretarial team. The performance of foreign secretary work depends not only on the implementation of language communication and practice, but also on the awareness and ability of its cross-cultural communication. The handling of cross-cultural conflicts is undoubtedly a new issue for foreign secretaries. First, the formation of conflict English conflict is confl