当前民航企业的战略目标应该是以比竞争对手更低的成本,将力量集中于时效产品细分市场,针对不同顾客提供各种高质量的差异化服务,最大限度地开发顾客价值,实现收益最大化;从而决定了我国民航企业必须结合自身的实际,把战略重点放在通过学习与创新提高员工素质、改进服务流程和 At present, the strategic goal of civil aviation enterprises should be focusing on the time-sensitive product market segments with lower costs than their competitors, providing various high-quality differentiated services to different customers, maximizing customer value and maximizing returns Thus it decides that our civil aviation enterprises must combine their own actual conditions and focus their strategy on enhancing the quality of employees and improving the service flow through learning and innovation