规划研究2009年初至2010年末,交通运输部规划研究院战略所,受北京路政局委托,为北京公路做了一项以提升北京公路服务功能为目的、旨在树立“以人为本”公路服务理念的专项规划研究——《北京市公路公共服务研究》。研究的方法论极具科学性与实践性:该研究首先启动了针对北京公路公共服务的用户满意度与需求调查,对公路公共服务概念及内涵做了深入的研究,结合当今的社会发展形势及需求,对比国内外的相关优秀案例, Planning and Research From the beginning of 2009 to the end of 2010, the strategy institute of the Planning and Research Institute of the Ministry of Transport was commissioned by Beijing Roads Administration to make Beijing Roads aiming to enhance the functions of Beijing’s highway services and to establish a “people-oriented” concept of road services Special Planning Study - “Beijing Highway Public Service Research”. The methodology of the research is very scientific and practical: firstly, the research started the survey of customer satisfaction and demand for public services in Beijing Highway, conducted an in-depth study of the concept and connotation of public services in the highway, and combined with the current social development situation and demand , Contrast domestic and international related outstanding case,