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文章分析了当前主流呼叫中心系统的构架,着重介绍了中国人民财产保险股份有限公司(PICC)95518呼叫中心系统的设计和实现;并结合95518业务子系统,分析了一个完整呼叫中心系统的构成机理与采用的相关技术。
This paper analyzes the framework of the current mainstream call center system, focuses on the design and implementation of the PICC 95518 call center system. Combining with the 95518 service subsystem, it analyzes the formation mechanism of a complete call center system And related technologies used.