沟通就是“信息、思想与情感凭借一定符号载体,在个人或群体间从发送者到接受者进行传递,并获取理解达成目的的过程”。[1]沟通能力是秘书必须具备的核心能力之一。一沟通主体策略分析要使沟通顺利进行,沟通主体(沟通发起者)应做到明确沟通目标,先行实施自我沟通,提升自身的可信度,并采取积极的倾听策略。 Communication is “information, ideas and emotions by virtue of a certain carrier of symbols, from person to person or group to pass from the sender to the recipient, and access to understand the process of achieving ”. [1] Communication skills are one of the core competencies a secretary must possess. A communication strategy analysis of the main body to make the communication smoothly, the main communication (communication initiator) should be clear communication goals, the first implementation of self communication, enhance their credibility, and take a positive listening strategy.