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在人民调解工作中,人民调解员除了要具备法律法规知识、为公众服务的责任心和热情、丰富的调解经验以外,还应学习一些心理学知识,掌握心理活动的一般规律,根据不同当事人的个性差异和情绪状态,选择适当的调解方法、技巧和策略。一、根据当事人的情绪状态,寻找最佳的调解时机情绪能够影响人的行为方式。矛盾纠纷解决以前,双方当
In the process of people’s mediation, apart from having the knowledge of laws and regulations, the responsibility and enthusiasm of serving the public and the rich experience of mediation, the people’s mediators should also learn some psychological knowledge and master the general laws of psychological activity. According to the opinions of different parties Personality differences and emotional state, select the appropriate mediation methods, techniques and strategies. First, according to the emotional state of the parties, looking for the best time to mediate Emotions can affect people’s behavior. Dispute settlement before the dispute between the two sides