以市场为导向,以满足用户需求为目标,全面提高产品的实物质量、营销服务质量是当前各企业实施全面质量管理的基本方针。真正要把全面质量管理的基点转移到适应市场需求上来,则必须坚持“市场评价企业,用户评价质量”的原则,以“用户满意,信誉第一”作为企业经营的最高准则,坚持 Market-oriented, to meet the needs of users as the goal, comprehensively improve the physical quality of products, marketing service quality is the basic principle of the implementation of total quality management of various companies. If we really want to shift the basic point of total quality management to meet the needs of the market, we must adhere to the principle of “market evaluation companies and user evaluation quality” and regard “customer satisfaction, credibility first” as the highest standard for business operations, and persist in