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近日,中国质协和全国用户委员会在海口市召开全国实施用户满意工程推进大会,中国移动通信集团河北有限公司石家庄分公司(以下简称石家庄移动)顺利通过用户测评,荣获“2012年全国实施用户满意工程先进单位”称号。荣誉的取得,是对石家庄移动推进服务创新、提升服务水平最大的肯定。2012年,石家庄移动高度重视客户满意度工作,全面落实“客户为根服务为本”的理念,通过构建“大服务”管理体系,健全服务保障机制,提升服务支撑能力,打造独具特
Recently, China Quality Association and the National User Committee held a national implementation of customer satisfaction project promotion conference in Haikou, China Mobile Communications Group Co., Ltd. Hebei Branch of Shijiazhuang (hereinafter referred to Shijiazhuang Mobile) passed the user evaluation, won the “2012 national implementation of customer satisfaction Engineering advanced unit ”title. The acquisition of honor is Shijiazhuang Mobile to promote service innovation, improve the service level of the largest affirmation. In 2012, Shijiazhuang Mobile attaches great importance to customer satisfaction and fully implements the concept of “customer-oriented service”. By building a “big service” management system, Shijiazhuang Mobile will improve service support mechanisms, enhance service support capabilities, and build a unique With special