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今年是国家电力公司确定的“电力市场整顿和优质服务年”，其工作中心在于提高服务质量。如何开展好“电力市场整顿和优质服务年”活动，把供电质量和服务质量提高到一个新水平，“转变观念，创新管理，内强素质，外塑形象”这16个字，就是很好的回答。领会这16个字，最核心的
This year is the “Power Market Rectification and Quality Service Year” determined by the State Power Corporation. Its work center is to improve service quality. How to carry out the “power market rectification and quality service years” activities, and improve the power supply quality and service quality to a new level. The 16 words “changing concepts, innovating management, strengthening internal quality, shaping external image” are very good. Reply. Understand these 16 words, the most central