在近年来的突发公共事件中,当事人、地方政府和“围观”事态的网民多赢的结局很少,多数情况下是三方皆输。当事人冤屈难申,地方政府花费了大量人力财力维稳却落得一身埋怨,民众追索真相却感觉发声无力。个案应对常常错漏百出,朝令夕改、亡羊补牢更引来民众质 In recent years, unexpected public events, the parties, local governments and “crowd ” situation Internet users win the end of very few winners, in most cases are all lose. The parties are innocent, the local government has spent a lot of human and financial resources to stabilize but it has come to a grudge, the people recover the truth but feel vocal. Cases are often mistakenly dealt with, the DPA is changing, and remedying the situation even leads to popular quality