论文部分内容阅读
当今社会很难找到十全十美的产品,尤其是在飞速发展的机算机技术领域。不好的编码、配置不当的计算机以及新技术运行得不尽人意,都会给顾客带来问题。去年,众所周知的迪斯尼光盘《狮子王》的失败,就在于它在许多顾客那里未能正常运转。这件事说明,即使是拥有最优秀人才的大公司,也会面临大量退货、受到抱怨和求助服务不断的问题。 售后服务可在公司内部,或者公司外部,或者由公司与另一方共同分担。你可以选择一种合适的方式,但决不能不考虑这个问题。 如果您只是一个独立的、小规模的开发商,公司可能没有专职技术人员从事售后服务,这样,就只好由其他人员去面对顾客的怨言。别失望,你应当不要让公司的程序员分心,他们毫无疑问会投身于下一个光盘的开发。许多开发商为他们的热线服务人员举办咨询培训,教会他们回答最基
It is difficult to find perfect products in today’s society, especially in the rapidly developing computer technology field. Poor coding, misconfigured computers, and new technologies run unsatisfactorily, causing problems for customers. Last year, the failure of the well-known Disney CD “The Lion King” was due to its failure to function in many customers. This case shows that even large companies with the best talents will face a lot of problems with returns, complaints, and requests for help services. After-sales service can be shared within the company, or outside the company, or shared by the company and the other party. You can choose a suitable way, but you must not consider this issue. If you are just an independent, small-scale developer, the company may not have full-time technicians to engage in after-sales service. In this way, other people have to face customer complaints. Don’t be disappointed. You shouldn’t distract the company’s programmers. They will undoubtedly devote themselves to the development of the next CD. Many developers organize consulting training for their helpline staff and teach them to answer the most basic questions.