用户体验:接受者的立场这是一个强调用户体验的时代。用户体验这个词最早被广泛认知是在上世纪90年代中期,由用户体验设计师唐纳德·诺曼(Donald Norman)所提出和推广。随着计算机技术和互联网的发展,以用户为中心、以人为本的用户体验越来越得到重视。什么是用户体验呢?ISO 9241-210标准将用户体验定义为“人们对于使用或期望使用的产品、系统或者服务的认知印象和回应”。ISO定义的补充说明有着如下解释:用户体验,即用户在使用一个产品或系统之前、使用期间和使用之后的全部感受,包括情感、 User Experience: The Recipient’s Position This is an age that emphasizes the user experience. The term user experience was first widely recognized as being proposed and promoted by user experience designer Donald Norman in the mid-1990s. With the development of computer technology and Internet, taking users as the center, people-oriented user experience is getting more and more attention. What is User Experience? The ISO 9241-210 standard defines a user experience as “the perceived and responsive people’s perceptions of the products, systems, or services they use or expect to use.” The ISO definition of supplemental explanation has the following explanation: The user experience, which is the user’s full experience before, during and after using a product or system, including emotions,