近年来,医患关系较为紧张,医疗纠纷时有发生。院前急救作为整个医疗活动的一部分,具有时间紧迫、条件艰苦、病情不确定等特点。而农村院前急救距离比城区远,到达时间比城区长,与民众对急救“急”的期望值高存在较大的心理落差,更易引发医疗纠纷。怎样消除安全隐患、化解医患矛盾、防范医疗纠纷,是每一位从事农村院前急救工作的同仁不得不认真思索和应对的重要课题。潜江市急救中心成立于1988年,是湖北省成 In recent years, doctor-patient relationship is more tense, medical disputes have occurred. Prehospital emergency as part of the entire medical activities, with time constraints, difficult conditions, such as the condition of uncertainty. However, the prehospital emergency distance in rural areas is far away from urban areas and the arrival time is longer than that of urban areas. There is a big psychological gap between the pre-hospital emergency distance and the public’s expectation of first aid and urgency, which may further lead to medical disputes. How to eliminate potential safety problems, resolve conflicts between doctors and patients and prevent medical disputes is an important issue that every colleague who undertakes the emergency work in front of rural homes has to seriously consider and deal with. Qianjiang Emergency Center was established in 1988, Hubei Province into