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话语冲突导致冲突参与人和冲突事实的矛盾演变为冲突参与人之间的矛盾。介入性和谐管理是化解话语冲突的重要手段。介入方的目标是通过使用功能性话语标记语激活冲突各参与人的统觉、同感和移情能力,体验他人的认识,将自我的主观情感移置给他人,最终在冲突参与各方之间构建主体间性,还原冲突中的主客矛盾,实现人际和谐。
Conflict of discourse leads to the conflict between the conflict participants and the fact of conflict evolving into the conflict between the conflict participants. Intervening harmonious management is an important means to resolve discourse conflicts. The goal of the interventionist is to activate the perception, empathy and empathy of each participant by using functional discourse markers, experiencing the knowledge of others, shifting the subjective feelings of oneself to others, and ultimately to the parties involved in the conflict Construct inter-subjectivity, restore contradiction between subject and object in conflict, and achieve interpersonal harmony.