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1996年3月初,洛阳哈斯曼制冷有限公司出资10余万元,向全国用户承诺:该公司的所有产品置于国家工商局、中国消费者协会、中国消费者报、全国消费服务信誉度调查委员会等单位的监督之下,进行为期1年的售后服务跟踪调查.洛阳哈斯曼制冷有限公司是我国食品陈列柜生产基地,生产具有90年代国际先进水平的食品冷冻冷藏陈列柜,产品投放市场后,受到用户普遍青睐.据了解,该公司自1989年以来,先后在全国26个省的大、中、小城市建立起百余家集安装、调试、维修于一体的代理商队伍,每年让利数百万元,对代理商进行严格的技术培训和现场安装指导,并配备交通、通信工具,随时为用户提供及时满意的服务.同时,为代理商制订了《代理商管理制度》、《售后服务实施细则》,定期对用户进行巡检,公司派专人对各地代理商售后服务质量进行督促检查,并根据用户对服务质量满意率等项指标的综合评定,对代理商提取维修服务费,与此同时,每年根据各地用户的反馈意见,对代理商售后服务工作提出新的要求.
In early March 1996, Luoyang Hassman Refrigeration Co., Ltd. invested more than 100,000 yuan and promised to users throughout the country: All products of the company were placed in the State Administration for Industry and Commerce, China Consumers Association, China Consumer News, National Consumer Service Credit Standing Committee, etc. Under the supervision of the unit, a one-year follow-up investigation was conducted. Luoyang Hassman Refrigeration Co., Ltd. is a food display cabinet production base in China. It produces food refrigerated display cabinets with international advanced level in the 1990s. After the products are put on the market, It is generally favored by users. It is understood that since 1989, the company has established more than one hundred agent teams integrating installation, commissioning and maintenance in large, medium and small cities in 26 provinces across the country. RMB 10,000, conducts rigorous technical training and on-site installation guidance for agents, and is equipped with transportation and communication tools to provide users with timely and satisfactory services. At the same time, agents have formulated the “agent management system” and “after-sales service implementation. The “Rules” regularly carry out inspections for users, and the company dispatches personnel to supervise and inspect the quality of after-sales service of agents throughout the country and according to the user’s requirements. Comprehensive assessment of quality of service satisfaction rate of other indexes, the agents extracted maintenance services, at the same time each year based on feedback from users around, the agents service work put forward new requirements.