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配合医院管理体制、人事制度和分配制度三项改革,在我院部分科室实施主诊医师负责制的运作模式,现运行十二个月,通过分析实行主诊医师负责制前后科室医疗服务质量、有效投诉率、工作量、工作效率、综合效益等指标的变化表明,主诊医师负责制的实施对调动医务人员工作积极性,转变服务观念,改善服务态度,提高医疗服务质量起到积极的作用。同时指出在诊疗组设置模式、配套政策和制度的建立等方面有待进一步探讨。
In line with the three reforms of the hospital management system, personnel system, and distribution system, the operating model of the chief physician responsibility system was implemented in some departments of our hospital. It is now running for twelve months. Through the analysis, the quality of the medical services before and after the chief physician responsibility system is analyzed. The changes in effective complaint rates, workload, work efficiency, and comprehensive benefits indicate that the implementation of the chief physician responsibility system plays a positive role in mobilizing the enthusiasm of medical personnel, changing service concepts, improving service attitudes, and improving the quality of medical services. At the same time, it is pointed out that the setting mode, supporting policies, and establishment of the system in the diagnosis and treatment group need to be further explored.