一、前言质量管理的发展,大致经历了质量检验阶段(20世纪初至30年代末)、统计过程控制阶段(20世纪40年代初至50年代末)和全面质量管理阶段(20世纪60年代初至今),每个阶段的质量管理发展都极大地推进了当时生产力的发展。随着新技术新方法的应用,质量管理有了新的发展,质量管理的研究不再局限于管理技术与方法的层面,而是拓展到环境、文化等领域。质量文化是质量管理发展到一定阶段的必然表现,是质量管理 I. Introduction The development of quality management generally goes through the stages of quality inspection (from the early 20th century to the late 1930s), the process of statistical process control (from the early 1940s to the late 1950s) and the stage of total quality management (from the early 1960s Up to now), the development of quality management at each stage has greatly promoted the development of productivity at that time. With the application of new technology and new methods, quality management has made new development. The research on quality management is no longer limited to the level of management techniques and methods, but also expanded into the fields of environment and culture. Quality culture is the inevitable manifestation of the development of quality management to a certain stage, is the quality management