危机情境反映企业受危机冲击的状况,对危机情境信息的分析是企业危机处理的前提,危机情境中的信息失真导致危机决策的偏差,使企业不能有效处理危机。系统分析危机情境中不全面型、增加型、错误型、丢失型和模糊型等5种信息失真表现形式,并从情境客体、认知主体、信息传递与吸收等角度探讨其失真的内在机理。 The situation of crisis reflects the situation of enterprises being hit by crisis. The analysis of crisis situation information is the precondition of enterprise crisis management. The information distortion in crisis situation leads to the deviation of crisis decision making, so that the enterprise can not deal with the crisis effectively. We systematically analyze five forms of information distortion such as incomplete, incremental, false, lost and fuzzy in crisis situations and explore the inherent mechanism of distortion from the perspective of contextual object, cognitive subject, information transmission and absorption.