成为优秀调解员并非是参加过调解培训课程或是掌握调解的理论知识就足够的,而是应当通过实践去锻炼并提高。本文介绍了优秀调解员应具备的七个要素,特别是着重关注调解员的心理和性格层面。本文认为在促进当事人达到共赢的过程中,调解员心理、性格和品格方面的因素起着极其重要的作用。 Being a good mediator is not enough to attend a mediation training course or to master the theoretical knowledge of mediation, but to practice and improve through practice. This article describes the seven elements that a good mediator should have, with a particular focus on the mediator’s psychological and personality aspects. This article argues that in promoting the parties to achieve a win-win situation, the mediator psychological, personality and character factors play an extremely important role.