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目的:探讨和分析外聘人员参与门诊服务工作的可行性。方法:采取现场调查及资料分析的方法,针对外聘人员的特点,进行相应的管理措施。结果:经现场调查门诊服务所涉及的问题99%属于非医疗性问题,外聘人员与护理人员在四项基本素质考核方面差异无统计学意义(P>0.05),政工科每季度对门诊病人满意度调查,近3年年均满意度高于门诊其它窗口科室。结论:外聘人员参与门诊服务工作,可以满足医院的非医疗性服务需求。
Objective: To explore and analyze the feasibility of external staff participation in outpatient service. Methods: By means of on-the-spot investigation and data analysis, according to the characteristics of external personnel, carry out the corresponding management measures. Results: Ninety-nine percent of the problems involved in the outpatient service were non-medical problems. There was no significant difference in the four basic qualifications between the external staff and the nursing staff (P> 0.05) Satisfaction survey, annual average satisfaction over the past three years outpatient other window department. Conclusion: The external staff involved in outpatient service can meet the demand of non-medical service in the hospital.