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2014年开始实施的新《消法》做了网络购物“七日无理由退货”的规定,在一年多的实施过程中,由于一些电商平台、网店商家和消费者对规定的理解不同,规定在实施过程中时有争议。2016年2月5日,工商总局发布《网络购买商品七日无理由退货指引》征求意见稿(以下简称《指引》意见稿),向社会公开征求意见。《指引》意见稿分为6章35条,对不宜退货的商品范围、商品完好的内涵和标准、无理由退货的程序、电子商务经营者的责任、消费纠
In 2014, the new “Consumer Law” made online shopping “no reason to return on the 7th ” requirements, in more than a year of implementation process, due to some e-commerce platform, shop operators and consumers on the provisions of Different understanding, the provisions of the controversial process of implementation. On February 5, 2016, SAIC released the “Draft Guidelines for No-Returned Goods Online Purchase of Commodities for Seven Days” (Draft for Comment on the Guidelines) for public comment. The draft guidelines are divided into 6 chapters and 35 articles. The scope of goods not suitable for return, the meaning and standard of goods intact, the procedures for returning goods without reason, the responsibility of e-commerce operators, consumer correction