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农发行广东省顺德支行以深入开展教育实践活动为契机,以转变作风、服务基层、服务群众为出发点和落脚点,密切联系群众,提升服务质量,推动活动取得实效。着力解决服务客户“最后一公里”问题该行在努力发展业务的同时,不断增强服务意识,进一步提高服务水平和客户满意度。一是坚持上门服务,赢得客户好评。该行所有信贷客户都在镇或街道,最远的客户到达支行至少需要40分钟车程。为解决客户难处,该行从贷款初期就采取了上门
Agricultural Development Bank of China Shunde branch in Shenzhen to take further education practice as an opportunity to change the style of service to grassroots and serve the masses as a starting point and goal, close contact with the masses, improve service quality and promote the effectiveness of the activities. Efforts to solve customer service “the last mile ” problem The bank in striving to develop business at the same time, continue to enhance service awareness and further improve service levels and customer satisfaction. First, insist on-site service, won the praise of customers. All credit customers in the bank are in town or street, and the furthest customer reaches the branch at least 40 minutes by car. In order to solve the customer’s difficulty, this bank took home from the beginning of the loan