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近年来,随着各种先进的影像设备进入放射科,投入到医疗活动中,医院放射科的地位和影响日益扩大,放射科是医院的必备科室,检查紧急和危重患者,时刻存在医疗安全隐患。放射科医护人员和患者接触,时间紧迫,很短暂。医护人员由于工作忙碌,容易产生烦躁情绪,很容易产生各种矛盾,因此也容易导致患者投诉。医疗服务投诉是医院整体服务质量的负面体现,只有努力提升工作质量,达到患者的满意程度,才能减少医疗服务投诉的发生。现结合工作经历及体会,浅析放射科医疗投诉的原因及预防措施,有利于整体提高放射科医疗服务水平。
In recent years, with the advancement of various advanced imaging equipment into radiology and into medical activities, the status and influence of radiology in the hospital have been increasingly widened. Radiology is an essential part of the hospital for the examination of emergency and critically ill patients, and medical safety always exists Hidden trouble. Radiological staff and patient contact, time is short, very short. Due to the busy work of health care workers, prone to irritability, it is easy to produce a variety of contradictions, it is also easily lead to patient complaints. Medical service complaints are the negative manifestation of the overall service quality of the hospital. Only by working hard to improve the quality of work and reaching the satisfaction of the patients can medical service complaints be reduced. Now combined with work experience and experience, analysis of the reasons for radiological medical complaints and preventive measures will help improve the overall level of medical services of radiology.