《卓越绩效评价准则》分为“过程”和“结果”两部分。前述各讲所论述的“领导”、“战略”、“顾客与市场”、“资源”及“过程管理”为“过程”的内容,本讲“经营结果”为“结果”的内容。结果是对“过程”运行状况和效率的评价,其绩效水平体现竞争地位和卓越的程度。因此,经营结果在《卓越绩效评价准则》中占有十分重要的地位。一、基本要求经营结果,是指组织生产、管理、经营等方面的主要绩效表现。组织绩效可分为三类,一是竞争性绩效,用于与竞争对手相比较来判断市场地位,如市场结果,财务结果 “Performance evaluation criteria” is divided into “process ” and “result ” in two parts. The contents of “process” and “process control” discussed in the preceding chapters are as follows: “leadership”, “strategy”, “customer and market”, “resource” and “process management” “Business Results ” for “Result ” content. The result is an evaluation of the health and efficiency of the process and its level of performance reflects the competitive position and level of excellence. Therefore, the operating results in the “Guidelines for Performance Excellence,” occupies a very important position. First, the basic requirements Operating results, refers to the organization of production, management, management and other aspects of the main performance. Organizational performance can be divided into three categories, one is competitive performance, compared with competitors to determine the market position, such as market results, financial results