今年3月底,笔者有幸作为深圳图书馆赴京学习考察团的一员到中国国家图书馆(以下简称国图)参观学习,收益良多,其中感触最深的是该馆的参考咨询工作颇具特色,尤其是“两会”参考咨询工作运作得非常成功,已经形成一个优秀的服务品牌,值得我们学习和借鉴。故将此行观感拟成下文,以与各位同仁分享。 By the end of March this year, I was honored to be a member of the Shenzhen Library Study Tour Delegation in Beijing to visit the National Library of China (hereinafter referred to as the National Library of China) for a long time. The deepest feeling is that the reference work of the museum is distinctive, In particular, “Two sessions ” reference work has been very successful, has formed an excellent service brand, it is worth learning and reference. Therefore, this line of perception to be prepared into the following, to share with you colleagues.