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客户档案是客户知识管理的基础,很多隐藏在客户档案中的客户知识无法被快速有效地挖掘出来。知识挖掘正是为解决这一问题应运而生的一种知识发现技术。
The customer profile is the basis of customer knowledge management. Many customer knowledge hidden in customer profiles cannot be quickly and effectively discovered. Knowledge mining is a knowledge discovery technology that has emerged as a solution to this problem.