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目的:探讨现代信息技术在药品经营企业中药管理中的应用效果。方法:选取2015年2月-10月采用了中药信息化管理的监测结果为观察期,另以2014年2月-10月未采用中药信息化管理的中药管理监测结果为对照期,对比两段时期管理中中药种类发错率、中药数量发错率和金额统计出错率,以及客户对企业采用现代信息系统前后对中药管理部门服务质量的评价。结果:观察期中药种类发错率、中药数量发错率、金额统计出错率明显低于对照期,差异具有统计学意义(P<0.05)。2014年2月-10月期间客户对企业中药管理部门的服务满意度为80.23%,使用现代信息管理系统后,2015年同期客户满意度达99.85%,差异具有统计学意义(P<0.05)。结论:应用现代信息技术对中药管理具有重要意义,对于提高企业中药管理部门的服务质量效果显著。
Objective: To explore the application effect of modern information technology in Chinese medicine management of pharmaceutical enterprises. Methods: From February to October 2015, the monitoring results of TCM information management were selected as the observation period. The results of TCM management monitoring without TCM information management from February to October in 2014 were compared. Chinese medicine in the period of management error rate, error rate of the number of Chinese medicine and the amount of statistical error rate, as well as the use of modern information systems before and after the enterprise management service quality evaluation of Chinese medicine. Results: During the observation period, the error rates of Chinese medicine types and the number of Chinese medicines were observed, and the statistical error rate of the amount was significantly lower than that of the control period (P <0.05). During the period from February to October 2014, the customer satisfaction with the Chinese medicine administration of the enterprise was 80.23%. After using the modern information management system, the satisfaction rate of the customer in the same period in 2015 reached 99.85%. The difference was statistically significant (P <0.05). Conclusion: The application of modern information technology is of great importance to the management of traditional Chinese medicine (TCM), which has significant effects on improving the service quality of Chinese traditional medicine administrations.