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在企业管理上,大方向可分为销售前与销售后,其中售后服务工作在企业管理工作中是被认为相对不那么重要的一个环节,在生产产量及销售产量等“硬指标”上,售后服务工作有时候相对于企业是纯粹支出的存在,但我要表达的是,生产销售管理工作固然重要,但售后服务及其延伸的工作才是企业长期经营的根本投资,未来改变企业发展方向及企业存活基础将是对产品售后服务工作管理的方法及深入。尤其国有企业,国有企业是我国国民经济的支柱,在经济社会发展中起着举足轻重的作用,由于之前计划经济管理体制在我国国有大中型企业中占据主导地位,有很多长期性痼疾存在,但在全球经济的大环境影响下,国有企业在管理理念上也在向着现代化、全球化、销售管理模式科学化行进着,包括售后服务的管理。
In business management, the general direction can be divided into the pre-sales and sales, including after-sales service work in business management is considered to be less important link, in the production of production and sales of "hard index Sometimes, after-sales service work is purely relative to the business. However, what I want to express is that production and sales management work is of course important. However, after-sales service and its extended work are the fundamental investments of long-term business operation and change the direction of business development in the future And business survival will be based on the product after-sales service management methods and in-depth. In particular, state-owned enterprises and state-owned enterprises are the pillars of our national economy and play an important role in economic and social development. Since the previous planned economic management system dominates the state-owned large and medium-sized enterprises in our country, many chronic diseases exist Under the influence of the global economic environment, state-owned enterprises are also making progress toward the modernization, globalization and sales management mode in management philosophy, including the management of after-sales service.