医院文化是一个医院在发展过程中形成的以医院精神和管理理念为核心、凝聚、激励医院各级管理者和员工归属感、积极性、创造性的人本管理理论和实践体系的总和,是建立和谐医患关系的前提。要建立和谐的医患关系,医患沟通是最有效途径,同时又是最关键技巧。医院要通过营造良好的医院人文环境,构建和谐的医患关系,寓文化建设于制度之中,来提升医院的信誉度,树立自身的良好形象。 Hospital culture is a hospital formed in the process of development with the spirit of hospital and management as the core, to unite and inspire all levels of hospital managers and staff belongings, enthusiasm and creativity of human-based management theory and practice of the system is the sum of building harmony Prerequisite for doctor-patient relationship. To establish a harmonious doctor-patient relationship, doctor-patient communication is the most effective way, but also the most crucial skill. The hospital should enhance the hospital’s credibility and establish its own good image by creating a good hospital human environment, building a harmonious relationship between doctors and patients and building culture into the system.