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新时期医院的竞争主要是服务质量、科技和技术特色的竞争。如何在竞争中立于不败之地,医院管理者要解放思想,更新观念,找准医疗市场与医院建设的结合点,建立一种全新的医院运行模式。一、以病人为中心,不断革新服务方式医疗卫生改革的最终目标是建立一种以病人为中心的运行模式。其基本特点:一是服务的全过程。病人从挂号到离开医院的每个环节、每个场所都应受到医院提供的热情、周到、细致的
The competition of the hospital in the new period is mainly the competition of service quality, science and technology and technical characteristics. How to be invincible in the competition, hospital managers should emancipate their minds, update their concepts, identify the combination of the medical market and hospital construction, and establish a brand new hospital operation mode. First, the patient as the center, and constantly innovate in service delivery The ultimate goal of health care reform is to establish a patient-centric operating model. Its basic features: First, the whole process of service. Patients from the registration to leave the hospital every aspect of every place should be subject to the hospital’s enthusiasm, thoughtful and meticulous