澳大利业是大洋洲最大的国家,国土面积为770.7万平方公里,人口约为1880万。它是WTO 与 OECD 组织的成员国,属于经济发达国家之列。澳大利亚又是一个有众多的来自欧洲与亚太地区移民的国家,与海外的经济联系十分密切,因此该国联邦政府十分关心国民的电信服务。澳大利亚联邦政府于80年代开始实行微观经济改革政策,并在90年代对电信业进行重大改革。澳大利亚电信公司在引入竞争和电信市场开放的环境下发生了巨大变化。为了提高公司的经营业绩和用户满意度,该公司近年来采取了许多有效举措和对策, Australia is the largest country in Oceania with a land area of ​​7.7 million square kilometers and a population of about 18.8 million. It is a member state of WTO and OECD and belongs to economically developed countries. Australia is also a country with a large number of immigrants from Europe and the Asia Pacific region. It has close economic ties with the rest of the world. Therefore, the federal government of the country is very concerned about the telecommunication services of its citizens. The federal government in Australia began implementing microeconomic reform policies in the 1980s and undertook major reforms in the telecommunications industry in the 1990s. Australian telecoms companies have undergone dramatic changes in the wake of the introduction of competition and the liberalization of the telecom market. In order to improve the company’s operating performance and customer satisfaction, the company has taken many effective measures and countermeasures in recent years,