论文部分内容阅读
随着社会经济的发展,行业竞争越来越激烈,企业要想在激烈的竞争中占有市场,必须加强售后服务专业化管理。售后服务专业化管理能提高服务质量,促进企业的发展壮大。因此,加强售后服务专业化管理是非常必要和重要的。本文主要从制度标准、人员技术、服务质量、组织模式几个方面对售后服务专业化管理进行探讨。
With the development of society and economy, the competition in the industry is getting fiercer and fiercer. In order to occupy the market in the fierce competition, enterprises must strengthen the specialized management of after-sales service. Professional after-sales service can improve service quality and promote the development and growth of enterprises. Therefore, to strengthen professional management of after-sales service is very necessary and important. This article mainly discusses the professional management of after-sales service from several aspects of system standard, personnel technology, service quality and organization mode.