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目的提出病案复印工作流程优化方法及策略,进一步提高病案复印服务质量。方法对某三级甲等综合医院的病案复印工作进行跟踪调研,分析和总结现行病案复印流程及存在的问题。结果病案复印工作量越来越大,现行工作流程缺点显著,因此灵活转换工作模式,病人复印病案高峰时应用环节分工优化流程,同时加强复印流程宣传,提高业务水平和服务态度,优化《病历复印申请表》的设计,加强协作,增强团队意识是提高病案服务质量的有效策略。结论优化后的病案复印流程能够有效提高服务质量,并加强病案人员的团队合作精神和工作效率。
Objective To propose a workflow optimization method and strategy for medical record copying to further improve the quality of medical record copying service. Methods The medical records copying work of a tertiary level general hospital was followed up to analyze and summarize the current medical record copying process and existing problems. Results The workload of medical record copying was more and more large. The existing workflows had obvious shortcomings. Therefore, the working mode of flexible conversion and the optimization of workflow of division of labor were applied during the peak copying of patients’ medical records. At the same time, the propaganda of copying process was strengthened to improve the service level and service attitude. Application Form "design, strengthen collaboration and enhance team awareness is to improve the quality of medical records an effective strategy. Conclusion The optimized case record copying process can effectively improve the service quality and enhance the teamwork spirit and work efficiency of medical staff.