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目的探讨柔性管理在门诊管理中的实施价值。方法 2013年1月至2015年10月,对新疆自治区人民医院门诊部实施柔性管理模式,对实施前后门诊管理工作质量的变化进行记录与对比。结果柔性管理实施之后,医护人员对门诊服务的满意度显著高于实施前,差异有统计学意义(P<0.05);柔性管理实施之后,门诊患者对门诊管理的满意度显著高于实施前,差异有统计学意义(P<0.05)。结论在门诊管理工作中实施柔性管理不但可以提升医护人员的满意度,还能提升患者的满意度,从整体上提升门诊管理工作质量,值得推广。
Objective To explore the value of flexible management in outpatient management. Methods From January 2013 to October 2015, the department of outpatient department of People’s Hospital of Xinjiang Uygur Autonomous Region implemented a flexible management model to record and compare changes in the quality of outpatient management before and after implementation. Results After the implementation of flexible management, the satisfaction of outpatient service was significantly higher than that before implementation (P <0.05). After the implementation of flexible management, outpatient satisfaction with outpatient management was significantly higher than that before implementation, The difference was statistically significant (P <0.05). Conclusion The implementation of flexible management in outpatient management can not only enhance the satisfaction of medical staff, but also improve patient satisfaction, and improve the quality of outpatient management as a whole, which is worth promoting.