门诊医疗工作指标很多,如门诊人次、各科分布、医生每小时工作量等是负荷指标;平均每小时门诊人次、门诊就诊病人平均所费时间等是效率指标;处方合格率、病历书写完整率以及差错事故发生率等是安全指标;门诊透视率、门诊检验率、门诊特殊检查率以及平均处方费用等是经济指标。这些指标都不能确切地反映医疗质量,究竟以那些指标评价门诊医疗质量,是医院管理工作中值得研究和探讨的一个重要问题。评定医疗质量应该从诊 There are many indicators for outpatient medical work, such as the number of outpatient visits, distribution of each subject, and hourly workload of doctors; these are load indicators; the average hourly outpatient visits, the average time spent on outpatient visits are the efficiency indicators; the prescription eligibility rate, and the completeness of medical records are written Incident rate of accidents and other accidents are safety indicators; outpatient perspective rate, outpatient examination rate, outpatient special examination rate, and average prescription cost are economic indicators. None of these indicators can accurately reflect the quality of medical care. It is an important issue worthy of study and discussion in hospital management to evaluate outpatient medical quality with those indicators. Assessment of medical quality should be from the diagnosis