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对于群体性事件可以借用中医上的“望闻问切”的思想来进行应急管理,所谓群体性事件应急管理中的“望诊”则是根据观察群体性事件的特点、规模、参与人群等表征来进行观察,来确定群体性事件的发生,“闻诊”则是根据观察群体性事件的目的、特征和行动指向来确定群体性事件的发生的类型和危机程度。“问诊”则是要倾听群众呼声、切实解决群众利益诉求,通过沟通来确定群体性事件的发生根源,找到解决问题的途径。“切诊”确定群体性事件的症结和根本所在。
For mass incidents, we can borrow the idea of “Wang Wen Wen Qie ” in TCM to carry out emergency management. The so - called “look - around diagnosis” in the emergency management of mass incidents is based on the observation of the characteristics, scale and participation of mass incidents To determine the occurrence of mass incidents by observing them according to the characteristics of the mass incidents and the characteristics of the mass incidents. “Consultation ” is to listen to the voices of the masses, conscientiously solve the appeals of the masses, determine the root causes of mass incidents through communication, and find ways to solve the problems. “Consultation ” to determine the crux of the mass incidents and the fundamental.