志愿服务工作也是人际沟通的过程,献血服务志愿者(以下简称服务志愿者)的沟通技能非常重要。服务志愿者要灵活掌握沟通技巧,不仅仅需要掌握如何进行沟通,而且需要注意语言表达方式,有时候还需要通过身体语言进行表达。沟通能力不仅能够体现出服务人员的服务水准,而且也会加深献血人员对于血站的印象。 Volunteering is also a process of interpersonal communication. The communication skills of blood donation volunteers (hereinafter referred to as service volunteers) are very important. Service volunteers should master communication skills flexibly, not only need to know how to communicate, but also need to pay attention to language expression, and sometimes need to express through body language. Communication skills not only reflect the service level of service personnel, but also deepen the impression of blood donors on the blood.