受理各种投诉中,医疗纠纷最难办。商品坏了,只要不是自行损坏,厂家、商家就得负责修、退、换。根据《产品质量法》,厂家对使用不当容易损坏的商品要作警示说明。不作说明,又不能证明是消费者自行损坏,厂家就得负责解决问题。这样的规定促使厂家为减少赔偿,不断提高质量,开发新产品。医疗事故则不同,你说是事故,我说不是,请来的“裁判”是我的上级,自然不会轻易让我一赔几万、几十万。我的钱也是上级给的。但是,如果不能让医疗事故鉴定过程透明,不能对鉴定进行有效监督,加强医疗管理,提高医疗服务水平就是空的。 Accepting a variety of complaints, the most difficult medical disputes. Goods are broken, as long as not damaged, manufacturers, businesses have to be responsible for repair, refund, change. According to the “Product Quality Law”, manufacturers of products for easy use improper damage to make warning instructions. Without explanation, but also can not prove that the consumers themselves damaged, manufacturers have to be responsible for solving the problem. Such regulations prompted manufacturers to reduce compensation, improve quality, develop new products. Medical accident is different, you say it is an accident, I said no, invited “referee ” is my superiors, naturally will not easily let me lose a few tens of thousands, hundreds of thousands. My money is given to my superiors. However, if we can not make the identification process of medical malpractice transparent, we can not effectively supervise the accreditation, strengthen the medical management and improve the medical service level.