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在中国 B2B 及 B2C 发展受到盈利模式困惑的今天,以客户为中心的服务、运营模式已经成为业界发展电子商务的共识,因此基于 Internet 的在线咨询服务已成为电子商务企业建立以客户为中心的运营模式的基础。北极星软件于近日推出了 FineSupport“客服专家”系统,以简洁易用的操作界面、开放的系统构架、全方位的服务支持,成功为国内电子商务企业及 ISP 服务商解决了这一关键性
Today, the development of B2B and B2C in China is confused by the profit-making mode. Customer-centric service and operation mode have become the consensus of the industry to develop e-commerce. Therefore, the online-based Internet-based consultation service has become an e-commerce enterprise to establish a customer-centric operation The basis of the model. Polaris Software recently launched FineSupport “customer service expert” system, with a simple and easy-to-use user interface, open system architecture, a full range of service support, the success of the domestic e-commerce companies and ISP service providers to solve this key